Warranty Policy and Registration

Thank you for purchasing a Starlight Xpress product. We are confident that you will gain a great deal of satisfaction from this equipment, but please read carefully the instruction manual, supplied with your product, to ensure that you achieve the best performance that it is capable of providing.

As with most sophisticated equipment a certain amount of routine maintenance is necessary to keep the equipment operating at its optimum performance. The maintenance has been kept to a minimum, and is fully described in the manual.

Starlight Xpress Ltd. warrants all Starlight Xpress products to be free from defects in workmanship and materials, under normal operating use and conditions, for a period of two (2) years following the original invoice date. This limited warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted by anyone other than Starlight Xpress. A defective product meeting the warranty conditions set forth herein will be replaced or repaired at no charge.

 Replacement or Repair

If a product arrived with the user and is immediately faulty, Starlight Xpress, if contacted within 30 days of purchase, and with evidence proving a defective product, will offer a free replacement, subject to the verification of the defect or malfunction. The customer shall return the complete product package, including all parts, accessories, and manuals, etc. for a replacement.


  1. The equipment shall only be used for normal purposes described in the standard operating instructions, and within the relevant safety standards of the country where the equipment is used.
  1. External mechanical force (i.e. dropped, scratched sensor window, damaged metalwork, a broken or damaged USB port, power supply connector etc.)
  2. Water or moisture inside the product due to improper storage or use.
  3. The guarantee shall not apply to the equipment damaged by flood, fire, earthquake, lighting strike etc. (Force majeure)
  4. Disassembling, repairing, or refurbishment made or attempted by anyone other than Starlight Xpress without prior authorisation.
  5. This guarantee shall not apply to components that have a naturally limited life.
  6. Starlight Xpress’ decision in all matters is final, and any faulty component which has been replaced will become the property of Starlight Xpress Ltd.

This Limited Warranty is NOT transferable and applies ONLY to direct customers who purchase product from Starlight Xpress or/and its authorized dealers.

Please register your warranty below.